Fraud & Risk Investigator in Sofia (Bulgaria)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

Key Responsibilities

  • Responding to security and customer related emails
  • Managing customer accounts
  • Validate and verify player related documentation to comply with the Group’s licensing requirements in various locations
  • Preventing financial loss as a result of identifying fraudulent behaviour
  • Proactive risk assessment
  • Maintaining procedures and processes that drive the identification of high risk transactions
  • Processing of real money transfers
  • Verification of withdrawals
  • Actively contribute to identifying initiatives, system improvements, and process improvements

Skills and Capabilities


  • Fluent in Italian/Spanish/Russian/French/German, with an excellent command of English (both written and spoken)
  • Strong customer service mentality with first-rate attention to detail.
  • Excellent online customer service skills
  • Knowledge of online money processing
  • Strong investigation skills and attention to detail
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Strong organisational skills
  • Team customer


  • Experience in credit card fraud/investigation
  • Previous banking / poker industry experience
  • Additional languages are an asset

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