Consumer Support Specialist in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

  • Interact with LinkedIn’s members on a level that supports the full customer experience.
  • Provide education to LinkedIn’s professionals in a multichannel communication environment (email, chat, social media).
  • Develop expertise on a variety of LinkedIn’s products and features. Assist members with product information and site navigation.
  • Establish effective working relationships across multiple departments.
  • Support members on technical issues using advanced trouble-shooting skills.
  • Effectively identify problems and issues by performing relevant research using appropriate tools.
  • Ensure potential bugs are escalated to correct departments whenever necessary.
  • Attend ongoing technical and nontechnical training and development related to existing and potential future roles.

Basic qualifications:

  • A minimum of 18 months experience in Online Customer Support.
  • Fluency in written and conversational English and Italian.

Preferred qualifications:

  • Fluency in written and conversational Spanish.
  • Exceptional written and verbal communication skills using a range of established communication channels.
  • Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role.
  • Ability to handle customer queries in an empathic and positive approach.
  • Ability to work in a fast- paced environment and be able to quickly adapt to change
  • Previous experience working in a target driven organization (such as Productivity & Customer Satisfaction.)
  • In-depth knowledge of social media with an emphasis in professional networking in advantage.
  • Strong working knowledge of Microsoft Office and CRM tools.
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