Customer Service Representative in Madrid (Spain)

Where: Madrid (Spain)

Extent of Work: Full Time

Click here to apply in English

THE MISSION:
HomeAway is looking for a German Customer Service Representatives for it’s Madrid office. We are on the search for Customer Service Heroes, someone that is passionate about delivering an extraordinary customer experience for owners, travelers and property managers from the moment they contact  Homeaway brands by phone, email or chat.
Our CSRs are the voice of HomeAway, bridging the gap between our sites and our customers. We consider them global detectives who dive headfirst into issues and questions and emerge with solutions.
THE ROLE:
–   This is a full Time (night shift), fixed term position. Working days: 40h a week, from 11pm to 8am, 2 free days during the week, working weekends. Salary:30.000€ including all concepts + up to 10% bonus
–   You will handle incoming inquiries from owners, property managers and travelers via phone, email and chat.
–   You will take pride in delighting our customers the first time every time.
–   As a product expert you will propose relevant products or services to our clients.
–   You will demonstrate dedication to continuously proposing new ways to help our owners optimise their accounts and ultimately succeed in their holiday rentals business.
–   As a company that embraces innovation, you will have the opportunity to pitch new ideas on how to improve our customer experience and our product – playing your role in revolutionising the travel industry!
Who you are?
–  Fluent in German in addition to English/Spanish (Spoken and written).
–  1+ Year of customer service experience (in contact centers preferred but not essential).
–  Focus on Customer Loyalty: We are looking for people who can understand our customer needs and deliver a world-class customer support.
–  Highly motivated and passionate about establishing relationships with customers.
–  Strong verbal and written communication skills are key.
–  Integrity and the ability to remain calm under pressure.
–  Demonstrate a strong sense of team work and comradery; excellent social skills and the ability to form effective relationships.
–   Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
–   High standards of computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level)
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