Customer Service Agent in Madrid (Spain)

Where: Madrid (Spain)

Extent of Work: Full Time

Click here to apply in English

Descripción de la oferta

The Customer Service Representative with Native English (UK) and Spanish is primarily responsible for cultivating customer relationships for current/potential customers. The general tasks are:

  • Order entry and order management
  • Providing pricing, order status and availability;
  • Provide support for complaint processing;
  • “Do the customer’s job for them;”
  • Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs;
  • Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis – be the Customer’s advocate.

Perfil buscado (h/m)

– Native or Bilingual English (UK)

– Fluent Spanish

– Customer service experience

– Experience in SAP is a plus

– Positive, proactive and detail oriented person

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