Technical Customer Support in Brno (Czech Republic)

Where: Brno (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

• You will gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
• You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Providing technical training (Shadowing) for newcomers
• You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.
• Process any special requests

Qualifications

We require:
• Interest in Technology and willingness to learn and develop new skills
• Upper-intermediate English (min B2)
• French or Spanish on advanced level, any other European language as advantage
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone
• Autonomous, creative team player in a multicultural environment
• Goal-oriented personality
• Strong communication skills


We will appreciate:
• Previous experience in Support Center / Helpdesk environment
• Networking and/or Wireless infrastructure skills
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools

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