Customer Support Representative in Amsterdam (Netherlands)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

The experience and future opportunities will include:

  • Provide product information and effective technical support through multiple channels (phone, e-mail, chat).
  • Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers.
  • Contribute to additional support programs/projects (e.g. content delivery, product expertise, targeted proactive support activities).
  • Make proactive support calls to enhance the customer experience and check for customer satisfaction.

As a member of the global Customer Support team, you are asked to deliver the following:

  • Provide an effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience).
  • Provide first-class, high-quality, professional responses to customer enquiries within agreed performance levels.
  • A constant and pro-active improvement of product/support knowledge.
  • Pro-active engagement in additional activities (when the regular workload allows it).

What do we expect from you?

To be successful as a Customer Support Representative B2B, this is the kind of profile we have in mind:

  • Native or business level proficiency in Danish and Swedish, fluent in English.
  • At least 2 years’ experience in a similar position within a B2B customer service environment.
  • Excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers.
  • You are flexible and team player with time management skills.
  • Technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).
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