Customer Service Specialist in Katowice (Poland)

Where: Katowice (Poland)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

  • Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Understand & anticipate the needs and requirements of key customers
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  •  Ability to effectively question or challenge the status quo
  • You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
  • Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
  • Communicate & maintain contact with all internal department to ensure customer orders are fulfilled
  • Generate and understands reports required for senior management team. Provide explanations based on customer knowledge
  • Seek ways to continuously improve ways of working , automate processes and system solutions.

 

Qualifications:

 

  • Fluent spoken and written Italian and English. Polish or any other language are advantage.
  • Strong customer focus and service mindset
  • Strong communication and interpersonal skills with aptitude in building relationships
  • Effective organizational skills
  • Ability in problem-solving and negotiation
  • Must be proactive, customer focused and results oriente
  • Bachelors degree
  • Experience within a Customer Service role is desirable
  • Advanced PC skills in Microsoft Excel, Word, PowerPoint
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