Customer Service Representative in St. Albans (United Kingdom)

Where: St Albans (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

They need a Norwegian speaker who also has good understand Danish, or vice versa.

The successful candidate will have number of core accountabilities in the role, including:

  • Norwegian or Danish language, preferably also able to communicate with Danish & Swedish customers
  • Handling inbound enquiries by telephone& email;
  • Support customers to insert prescription lenses orders
  • Answering all question regarding the prescriptions lens products and processes
  • Maintain highest level of proactive service – every order is a custom order already sold. Every order is important.
  • Handle after sales queries and special requests
  • Liaise with the Italy and USA ophthalmic technical support teams
  • Proactive Outbound calls:
  • – Delay information
  • – Out of Stock communications
  • – Upselling and Cross-selling activities
  • Representing the organization as best in class;
  • Offering suggestions and advice e.g. where the customers original choice in no longer available, or viable, make suggestions and recommendations in order to maximize revenue opportunities for both us and the customer. E.g. frame colours, frame styles more suitable based on prescription values, aesthetic considerations with high prescriptions, etc.
  • Working as a team to assist the department in achieving its core KPI’s;
  • Exceeding customer expectations no matter the type of enquiry;
  • Making each customer feel that nothing is too much trouble for us;
  • Maximising sales opportunities – store training, staff training, commercial propositions, etc
  • Significantly contributing to the departments revenue targets through individual performance.
  • Supporting other areas of the CIC where and when necessary

Requirements

  • preferably to have a year of optical retail experience
  • have strong IT skills and technologically aware
  • have experience of B2B and consumer communication;
  • have two years customer service experience in a commercial environment;
  • have evidence of working in a target driven environment;
  • have an excellent telephone manner;
  • be self-motivated;
  • have great organizational skills;
  • have an outgoing personality;
  • work well on their own initiative;
  • have experience of working in a team environment;
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