Customer Experience Specialist in Berlin (Germany)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Responsibilities include, but are not limited to:

    • Answer inbound customer service phone calls to resolve issues regarding orders placed on the Houzz Marketplace
    • Use consultative sales approach to help inbound customers make purchasing decisions and upsell products on the website
    • Work with vendors and manufacturers to answer product questionsRespond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz
    • Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience
    • Achieve monthly customer satisfaction targets and other related metrics
    • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture

Requirements:

    • Previous experience in customer support or client facing roles (ideally in tech or e-commerce)
    • Native level English + fluent in at least one of the following: German, French, Italian, Spanish
    • Undergraduate degree or higher qualification
    • Superior customer service skills and customer-centric mentality
    • Excellent written and oral communication skillsStrong computer skills (knowledge of Excel and Salesforce is a plus)
    • Keen attention to detail
    • Excellent multi-tasking skills with the ability to maintain a long-term, broader vision while facing short-term, daily tasks
    • Team oriented, proactive, professional, focused and positive
    • Enthusiasm about change and eagerness to work in a very dynamic startup environmen
    • Entrepreneurial mindset
    • Ability to remain calm under pressure, think on your feet, and demonstrate great problem solving abilities
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