Customer Advisor in Manchester (United Kingdom)

Where: Manchester (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

We need customer advisors who will be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking. We’re looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.

Your day will focus on one thing: talking to our customers (majority of them will be Finnish speakers). You will be doing this by phone, on email and “live chat In Finnish & English.” You’ll be working in one of the coolest (due to be the most talked about office environment in the UK) having undergone a state of the art refurbishment.

Main responsibilities

  • Deliver a high level of customer service by:
    • Using empathy/positive language when answering questions while they’re browsing our website.
    • Helping each customer find their ideal car.
    • Spotting opportunities to provide information that your customer may require at a later stage.
    • Dealing with requests between booking and pick-up.
    • Conducting post-travel investigations after the rental has finished.
  • Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.

Our ideal candidate

  • We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible.
  • Takes ownership of their work and multi-tasks well.
  • We love being different: Fluent in Finnish & English, both spoken and written – we work with customers from all over the world, so first-rate language skills are essential.
  • We love getting it done: Have superb problem-solving skills and is able to flex to different customer profiles.
  • Has a valid UK work permit.
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