Customer Support Agent in Athens (Greece)

Where: Athens (Greece)

Extent of Work: Full Time

Click here to apply in English

Candidate profile:

Danish speaker with passion for computers and related technologies, professional customer service skills and positive attitude, demonstrated clear written communication skills, demonstrated problem solving skills.
TECHNICAL SKILLS
• Familiarity of OS MS Windows.
• Ability to use the desktop computer system.
• Ability to use Internet applications.

Main duties:

• Registers, handles, answers, escalates customer complaints and cooperates with Skype T2 internal support and other CCs if required.
• Responsible for demonstrating a strong customer service orientation and takes responsibility to ensure customers experience is the highest possible.
• Ability to communicate through chat/email in a professional manner,
• Responsible for issue escalation to the Team Manager/other teams when resolution is not available.

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