Customer Service Agent in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Role:
To receive inbound Customer Service calls & emails from Finland and to provide first class customer service

Duties:
* Handle calls or emails and social media as assigned by management, ensuring individual targets are met on a daily basis
* Enter appropriate and correct data in respective data systems
* Work towards SLA’s as set by management
* Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business
* Carry out all other tasks as assigned by the management team
* Strive for a first time resolution to all enquiries via call, email and social media
* Support CRM, quality and incident management together with other administrative tasks
* Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.

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