Customer Service Representative in Sofia (Bulgaria)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

Your Tasks:

  • Communicate via telephone with existing customers in order to solve their non-technical issues;
  • Give information about the product to existing customers and prospects via telephone and handle the inquiries on basics in a case closing manner;
  • Transfer more difficult inquiries to third level if necessary;
  • Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager;
  • Carry out customer request referrals and transfer in timely and correct manner by predefined rules;
  • Inform the management of any scope changes, or new support needs arisen.

We are looking for employees meeting the following requirements:

  • Excellent verbal communication skills;
  • Fluent command of spoken Italian;
  • Very good command of both spoken and written English;
  • Good numerical and verbal reasoning skills;
  • Excellent MS Office Professional skills.
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