Content Review Analyst in Kuala Lumpur (Malaysia)

Where: Kuala Lumpur (Malaysia)

Extent of Work: Full Time

Click here to apply in English

CONTENT REVIEW ANALYST – ARABIC SPEAKING

  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements
  • 6+ months of experience in digital space
  • Written, Spoken, reading communications of Arabic and understanding of local culture skills
  • Proactively identifying Problems
  • Documentation support & research
  • Basic project skills
  • MS Office skills
  • Excel (functions, pivots, data analysis)
  • Strong attention to detail
  • High analytical and research skills
  • Data entry experience
  • Quick learning and understanding of complex processes
  • Experience with social networking (or similar programs) Internet Savvy
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Good Analytical & Coordination skills are essential.
  • Good interpersonal and communication skills
  • Strong keyboard skills
  • Ability to perform in adverse situations
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