Service Coordinator in Belgrade (Serbia)

Where: Belgrade (Serbia)

Extent of Work: Full Time

Click here to apply in English

Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility; Position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.

 
  • Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions
  • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders; Scheduling customer installation activity
  • Providing a central point of communication for engineers and handling any incoming telephone messages that may need to be transmitted to the engineers within the territory
  • Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments
 

 

BASIC QUALIFICATIONS:
 
  • Minimum High School diploma
  • Excellent knowledge of both Spanish and English language
  • Basic PC literacy; Familiar with MS Office package; Keyboard proficiency; Understanding of Windows-based applications/tools
  • Understanding of geographical areas and ability to utilize mapping tools for assigning work orders
  • Relationship building skills
  • Excellent communication skills, verbal and written as well as listening skills
 
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