Global CRM Support in Poznan (Poland)

Where: Poznan (Poland)

Extent of Work: Full Time

Click here to apply in English

Key responsibilities:
• Ensure adherence to agreed Service Level Agreements (SLA’s) and agreed risk profile
• Track metrics and production of management information in relation to agreed SLAs
• Provide support for unplanned service interruptions
• Provide technical support for incident & problem resolution, as required
• Participate in Service Design, Service Transition and Knowledge Management activities, as required
• Maintain accurate record of services and dependencies (hardware, software, other applications, data stores)
• Provide status on ongoing issues in timely and professional manner
• Develop required level of technical knowledge of the applications supported



Why You?

Basic qualifications: 
• General IT Knowledge
• Good command of English (ability to effectively communicate verbally and in writing)
• Has the ability to make relevant technical decisions, initiating actions to resolve operational issues
• Ability to learn new concepts, systems, and software independently and quickly
• Shows problem solving attitude
• Continuous improvement mindset


Preferred qualifications: 
• Degree in computer science or related field P
• Good communications and networking skills


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