Technical Support Specialist in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

The Job.

In this position, you will be in charge of resolving technical issues and of ensuring pre- and after-sales customer support to the company’s customers.

The main tasks involve:
– Take incoming requests from customers via phone and/or email and provide them with accurate information
– Analyse complex technical issues and solve them on a quality level
– Logging and follow-up of correct and valid orders and solve any issue
– Deliver high level customer service on logistics, warranties, refunds, delivery process, and invoicing, etc.
– Provide support in line with SLA standards
– Maintain knowledge and expertise associated with company products
– Monitor/progress all open queries in queue
– Escalate potential service issues to the appropriate level
– Record all required data elements in CRM to provide a good follow-up and qualitative support

Please note that the tasks may vary depending on the project you are working on.

The Profile.

– You have the following language skills: native level of Finnish + fluency in English
– You have min. 6 months of experience in a Technical Support, Helpdesk Role in Service Desk or a Call Centre
– You have technical skills and knowledge
– You have analytic and problem-solving skills
– You are a logical thinker
– You have the willingness to learn and apply new technologies
– You are stress resistant and organised
– You have a high-level of work ethic and quality
– You are a team player and have ability to work independently
– You are positive, open-minded and are willingness to work in a multicultural environment

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