Supervisor Passenger Services in San Francisco (United States)

Where: San Francisco (United States)

Extent of Work: Full Time

Click here to apply in English

Job Responsibilities

  • Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
  • Ensure available resources are used to the optimum level (monitor and control overtime payments)
  • Support and identify training needs and where required train, coach and mentor the team
  • Create and maintain a progressive, open feedback culture by managing the performance of employees
  • Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
  • Strict implementation of Passenger Service budget
  • Ensure compliance with all  SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
  • Ensure all safety and security processes and procedures are complied with at all times
  • Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
  • Any other duties that may be required

 

Qualifications and Competencies
  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Leadership and people management skills
  • A proven ability to problem solving and decision making experience
  • Planning and organizing skills
  • Excellent communication skills (written and verbal) in country specific language
  • Bi-lingual (must be proficient in English and Spanish)
  • Committment to continuous improvement
  • Computer literate (Office Word, Excel, Powerpoint)
  • A good understanding of all regualtory and recommended procedures that relate to the airport environment
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