Customer Service Representative in Madrid (Spain)

Where: Madrid (Spain)

Extent of Work: Part Time

Click here to apply in English

This is a part-time (evening), permanent position.
Working days: 32h a week, from 6pm-11pm weekdays, and 8h a day on weekends(2pm-10pm). 2 free days during the week.
You will strive to understand the needs of our customers through excellent questioning and data collection skills.
You will handle incoming inquiries from owners, property managers and travelers via phone, email and chat.
You will take pride in delighting our customers the first time every time.
As a product expert you will propose relevant products or services to our clients.
You will demonstrate dedication to continuously proposing new ways to help our owners optimise their accounts and ultimately succeed in their holiday rentals business.
As a company that embraces innovation, you will have the opportunity to pitch new ideas on how to improve our customer experience and our product – playing your role in revolutionising the travel industry!
KEY COMPETENCIES & QUALIFICATIONS:
Fluent in Italian in addition to English/Spanish (Spoken and written).
1+ Year of customer service experience (in contact centers preferred but not essential.
Focus on Customer Loyalty: We are looking for people who can understand our customer needs and deliver a world-class customer support.
Highly motivated and passionate about establishing relationships with customers.
Strong verbal and written communication skills are key.
Integrity and the ability to remain calm under pressure.
Demonstrate a strong sense of team work and comradery; excellent social skills and the ability to form effective relationships.
Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
High standards of computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint,
Excel, etc.) are required. (Intermediate level)
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