Customer Service Engineer in Lappeenranta (Finland)

Where: Lappeenranta (Finland)

Extent of Work: Full Time

Click here to apply in English via e-mail

JOB DESCRIPTION

Your tasks will include the following:

– Offering front-line technical support to our Miradore Online clients based in DACH region
– Answering customer questions and troubleshooting through tickets, chat and the telephone
– Documenting found product defects and communicating them to R&D and Support teams
– Supporting the Sales team in technical matters
– Helping customers to enroll devices in the Miradore product
– Organizing product demonstrations for customers

REQUIREMENTS

We expect you to possess at least the following in order to be successful in your work:

– Relevant studies
– Strong interest and sufficient technical competence for mobile devices
— desire to constantly improve your knowledge
– Right attitude for customer service
— willingness to go above and beyond in order to help customers
— understanding the value of excellent customer service in order to contribute to the company’s success
— willingness to show empathy and patience to the customer
– Ability to work from 9 am to 5 pm
– Native German and very good English; other languages are a plus but not mandatory

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