Customer Care Agent in Brno (Czech Republic)

Where: Brno (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Roles and Responsibilities: 
• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all U-VERSE products – TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes…

Key Competencies and Skills: 
∙ Advanced spoken English: B2-C1 level – fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, …
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Education and Qualifications: 
*** Suitable also for graduates and candidates with limited experience! ***

Additional Information: 
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests, personal Interview on AT&T Brno location

Advertisements
willyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.