Customer Service Representative in Sønderborg (Denmark)

Where: Nordborg, Sønderborg (Denmark)

Extent of Work: Full Time

Click here to apply in English

Key responsibilities

  • Serve as the primary order contact for our EMEA customers
  • Verify incoming orders, pricing and terms of delivery as well as availability of products
  • Partner and co-ordinate with the Danfoss international manufacturing sites to ensure timely delivery of products
  • Confirm orders with customers, answer incoming queries and respond to customer needs
  • Provide your internal stakeholders with the highest level of support on all aspects from order processing to product delivery
  • Support the external Sales Team
  • Build and maintain a strong internal network to provide best customer support

Essential Knowledge and Experience

  • ‘A passion to serve customers!’ with a strong sense of customer service and for customer needs
  • Team player with a willingness to be an active supporter of our European order management
  • Experience in a similar customer service role in industry, distribution, logistics or equivalent segment
  • Strong service and excellent customer-oriented communication skills
  • Extremely flexible, self-organized and able to work under pressure
  • Diplomatic and sensitive when serving customers of a different mentality and culture

Qualifications

  • Educational background in business administration or equivalent work experience
  • Ideally good SAP/R3 skills including EDI as well as Salesforce
  • Excellent written and verbal communication skills in English
  • Good knowledge of another European language is a plus (such as French, Italian, Swedish or Finish)
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