Customer Experience Specialist in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

THE ROLE

Ready to join a vibrant start-up, building the world’s #1 wine app and wine community? Now’s the time to get involved – especially if you love wine as much as we do. This position will work with Vivino’s Customer Experience team and will be based in our Dublin city centre office.

We’re looking for a customer experience expert to help us with day-to-day customer order management for our client Vivino’s market and deals business verticals. You’ll rock in this role as you continue to foster great working relationships with Vivino’s users ­­and ensure our support experience is amazing. You’re going to support all customer service functions and communications as part of a fast-growing talented team.

Be dynamic, passionate, a self-starter who cares deeply about customer satisfaction and you will shine here.

You will quickly become a Vivino product expert so that you can help our customers with achieving the most value from Vivino’s platform. The work you do will have a direct impact in bringing great wine to wine drinkers and wine collectors with the satisfaction of knowing you’re helping build the world’s largest wine marketplace.

 

RESPONSIBILITIES

  • Deliver high-quality service across multiple support platforms (email, phone, chat and other support channels)
  • Provide 100% quality control review of all new wine orders made on our platform before passing them over for fulfillment to our partners
  • Use your super online shopping experience to search for the best wine on our platform for our customers making recommendations on cross-selling opportunities or up-selling opportunities where appropriate
  • Place outgoing calls and send emails to follow up on customer’s questions
  • Liaise with Vivino merchant partners to ensure consumer orders are delivered with accuracy and timely delivery
  • Build loyalty among new customers and ensure our customers fall in love with Vivino over and over again
  • Support for this role will cover two business verticals including Vivino Deals and Vivino Market customer support
  • Triage issues and escalate them when necessary

 

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