Technical Support Advisor in Copenhagen (Denmark)

Where: Copenhagen (Denmark)

Extent of Work: Full Time

Click here to apply in English via e-mail

The role

This role consists of resolving customer enquiries on behalf of a global organisation via telephone and email in a technical support setting. The environment is forward thinking and dynamic, whilst ensuring the customer is the sole focus of each individual task.

  • Receive and diagnose technical issues via phone and email
  • Resolve technical issues and provide an excellent customer experience
  • Attend work on a staggered shift basis, in accordance with the needs of the business
  • Maintain complete and current support history of customer hardware, using fault management tools and business applications
  • Maintain skill set and understanding of product range and services
  • Create problem resolution information in our solution tool
  • Collaborate with peers and technical associates on problem resolution.

 What we are looking for from you

  • Advanced technical knowledge and understanding of Desktop and Laptop hardware and technology
  • Advanced technical knowledge of current and previous Microsoft Operating Systems and Office Suites
  • Experience with telecommunications, softphones and headsets
  • Degree or diploma in IT related field is desired but not essential
  • Minimum 1 – 2 years’ experience in a hardware/software troubleshooting role
  • Strong troubleshooting/diagnostic ability of hardware and software faults
  • Excellent customer service skills and professionalism
  • Ability to think laterally, possess strong problem solving, planning and prioritization skills
  • Be an advocate of a strong, cohesive team environment
  • Be adaptable and flexible in a fast paced and dynamic work environment
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