Customer Support Representative in Den Haag (Netherlands)

Where: Den Haag (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Core duties and responsibilities will include:

  • Be the main contact point for all European program users regarding orders, invoices, card usage, fee structures and more, in accordance with agreed SLAs
  • Take all administrative steps for the fleet set-up, dealer set-up (application process, forms and approvals) and maintenance of the program
  • Input and management of invoices, keep track of fleet payments and dealer reimbursements
  • Issue cards and create user log-ins
  • Deliver ad hoc online user training and develop training materials when required. Test the in-house system when needed
  • Take care of translations
  • Prepare billings to be sent.
  • Complete account and user updates.
  • Send confirmation/approval communications.
  • Complete account onboarding steps and create and distribute applicable new launch announcements and welcome packets/letters/cards.
  • Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.
  • All other reasonable orders given by the employer

The Individual

  • The ability to speak and write English, Italian and Spanish fluently is essential.
  • Strong values in and an understanding of the importance of providing high levels of customer service is essential. Experience gained in a customer services environments is desirable
  • A strong working knowledge of Word and Excel is essential
  • Strong written and oral communication skills are essential
  • Educated to MBO – HBO level or equivalent is desirable
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