Customer Service Agent in Madrid (Spain)

Where: Madrid (Spain)

Extent of Work: Full Time

Click here to apply in English

Our client is the third-largest global money transfer company and has emerged as a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to general public.We are currently recruiting a Transaction Review Analyst in our EMEA headquarters in Alcobendas, Madrid. This person will establish procedures that warrant the no use of the Money transfer operations for money laundering, terrorist finance and any other illegal activities.Transactions Review and Analysis-Identify any possible suspicious activity, using the tools provided by the company and the knowledge of the current legislation related to money laundries in every country were Ria operates.
-Analyze in detail the orders detected as suspicious to warrant the legal compliance of every wire.
-Receive and analyze the documents sent by the agents and assure that it’s correct, complete and meet the company and the correspondent (paying agents) intern policies.
-Approve all orders after review they meet all the legal and policies requirements.

Work effectively with Agents and Correspondents
-Work together and maintain a constant and fluent communication with the correspondents to warrant a better customer service.
-Communicate the agents (direct customers) through the system the reason why the order status has been placed on hold and request the necessary documents to release the order.
-Send to the correspondent all legal documents in case they requested.

Customer Service
-Receive calls from final customers and agents and clarify doubts about the order status.

Collaborate with entities
-Collaborate to any investigation done by legal entities.
-Prepare reports for the authorities to reflect the results of suspicious activities detected.
-Excellent Oral and written communications skills in English and Swedish
-Ability to work in teams
-Multitasking and organizing skills
-Oriented to meet rigorously the current legislation
-Analytical and focused person
Desirable Degree in Law or BA
Fluent Swedish and fluent English


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