Customer Service Agent in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Responsibility

  •   Ensure an adequate response time while delivering high quality service to all customers via email and phone;
  •   Maintain excellent quality and efficiency in order to achieve our team targets;
  •   Support customers before, while and after purchase;
  •   Assist with concerns regarding products, payment transactions and shipping;
  • •  Assist with concerns regarding a broad range of customer accounts issues.

Your Profile

  •   Fluent written and verbal communication skills in Norwegian;
  •   Moderate English skills (B2 level);
  •   Good computer and Internet skills;
  •   Demonstrates sympathy and empathy;
  •   Excellent communication skills, interpersonal skills and team spirit;
  •   Flexibility and resilience;
  •   Fast learning capacity;
  • •  Experience in telephone customer service / call center environment (preferred).
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