Community Manager in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

  • Support, educate, and build relationships with the people who use Facebook
  • Align with the community team in Menlo Park, CA to help manage and grow the Facebook Help Communities, with a focus on the Arabic-language market
  • Drive projects and strategies to ensure overall forum health, and that peoples’ questions and feedback receive high-quality, timely responses
  • Explain complicated product and policy concepts in simple, jargon-free language using Facebook’s voice
  • Execute scalable strategies to engage, educate, and highlight broader community as well as active community members
  • Leverage data to identify trends, provide actionable insights, and improve Facebook’s product and support experiences
  • Define insightful hypotheses and identify methods to improve our community experience for our team and our members
  • Market Lead for Community: Build and grow relationships with internal and external partners, share market knowledge, and provide guidance

Minimum Qualifications

  • BA/BS degree
  • Fluent in written and conversational Arabic
  • 2+ years of experience in community management, customer support, or related field
  • Experience with, and passion for building communities
  • Deep understanding of Facebook with a passion for improving people’s experience on the site
  • Excellent written and verbal communication skills—you’ll be interacting with and responding to people who use Facebook on multiple platforms and across a wide variety of products and experiences
  • Track record of translating insights into actionable feedback
  • Comfortable acting in the public sphere and cultivating community advocates
  • Experience defining and tracking metrics and reporting on the effectiveness of your contributions to the community
  • Proven experience in working with cross-functional partners across a global, high-growth organization
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