Customer Operations Specialist in Krakow (Poland) 18 June 201817 June 2018 by willyworka Where: Krakow (Poland) Extent of Work: Full Time Click here to apply in English Job Description Be the first point of contact for B2B Customers Resolve Customer requests received via all channels (phone, email, fax) according to agreed service levels and service standards Provide assistance to customers in self-service mediums and assist customer to complete transactions Record and follow up all customer contacts in customer facing systems Liaise between customers and supply chain departments in coordination of delivery process Proactively communicate to customers order and delivery status Support in the resolution of delivery queries Requirements Very good Hungarian (at least C1) and English (min. B2) Excellent communication skills Strong customer focus Ability to deal with multiple tasks and work in a dynamic environment Ability to cooperate efficiently in a team Good working knowledge of MS Office tools and Outlook Good analytical skills Advertisements Share this:TwitterFacebookGoogleLike this:Like Loading... willyworka Leave a Reply Cancel reply Enter your comment here... Fill in your details below or click an icon to log in: Email (required) (Address never made public) Name (required) Website You are commenting using your WordPress.com account. ( Log Out / Change ) You are commenting using your Google+ account. ( Log Out / Change ) You are commenting using your Twitter account. ( Log Out / Change ) You are commenting using your Facebook account. ( Log Out / Change ) w Cancel Connecting to %s Notify me of new comments via email. Notify me of new posts via email. This site uses Akismet to reduce spam. Learn how your comment data is processed.