E-Mail Support in Sofia (Bulgaria)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

The Job

As a Customer Service Specialist, you will thrive in a busy and target-driven environment, you will manage all aspects of the Group’s player experience by honing your natural customer service talents and offering players top level support and assistance with any queries via multiple channels of communication. You will be responsible for troubleshooting all player matters before escalating if all measured have been exhausted. You will strive to ensure the player’s experience is a positive one, and finally you will be on top of your game when having to inform players of any upcoming promotions.

The Talents

As an investor in our people, we will provide you with a comprehensive three week training course specifically tailored to aid you in your new job as Customer Service Specialist.  All we ask is that you meet the following criteria:

  • Fluent in Italian , with an excellent command of English
  • Ability to demonstrate excellent verbal and written communication skills
  • Possess a strong customer service mentality with first-rate attention to detail
  • Thrive in working in a fast pasted, target-driven environment
  • Self-motivated and able to work as part of a busy team
  • Possess strong all round understanding of basic computer software, especially Word and Excel

 

The following are a distinct advantage, but not essential for the role:

  • Proficiency in any additional languages
  • A minimum typing speed of 40 wpm
  • Previous gaming experience
  • Working knowledge of online payment processing
  • Have proven work experience in using live chat
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