Customer Service Representative in Amsterdam (Netherlands)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Customer service representative Swedish/Norwegian and English KLM Amsterdam

Responsibilities
As a customer service representative you are in direct contact with travel agents. Your main task is to answer questions from travel agents by phone, email and chat. It is important that you keep your knowledge up to date and listen to the needs of travel agents in order to provide the best services. You will assist with more complex issues and provide web support for Agent Connect, the Air France KLM website for travel agents.

You will be performing the following tasks:

  • Provide and search for information in systems and manuals
  • Give website assistance to travel agents
  • Share ideas to work on continuous improvement
  • Signal and take action upon failures in processes and procedures and propose improvements
  • Handle reservations and sales as an extra task (explain the conditions of the reservation and process)
  • Stimulate up-selling, cross-selling and customer loyalty
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