Service Desk Representative in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

We offer
  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
  • Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
  • Handle end user calls and web queries
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases
You are:
  • Advanced or Native in Danish or Nowegian or Swedish and you have upper-intermediate English language skills
  • Experienced in customer service – experience gained on an IT Help Desk is an advantage but not a must
  • A university graduate – Fresh graduates are welcome
  • Desire to learn – no IT background required, training will provide the necessary technical knowledge
  • Excellent communication skills – both written and spoken
  • Flexible, open-minded personality and a “can do” attitude
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