Customer Support in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Responsibilities:
*Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone
*Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
*Demonstrate the value of our SMB advertising solutions
*Provide pre and post-sales education for all self-service products
*Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
*Provide product and tool advice to improve clients’ experience and drive higher product adoption and spend.
*Ability to identify trends and solve problems facing multiple SMB clients.
*Providing vital product insights and feedback from our customers to engineering

Profile Attributes:
*Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
*Focus on delighting SMB clients by driving the right product adoption for the right client
*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Sales aptitude; exhibiting ability to empathize with customer and meet targets
*Ooze consultative selling and customer empathy all the time
*Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
*Excellent communication skills: verbal, written, listening skills

General Skills:
*BA/BS degree or equivalent experience
*12 months working in a service/customer service/sales organization or Marketing internship
*Familiarity with online advertising products and social media

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