Return Specialist in Amsterdam (Netherlands)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Responsibilities for this position include:
• Capture customers’ requests directly or via Customer Finance Account representatives;
• Create a Returns Sales Order in SAP;
• Document requests and follow with appropriate parties in alignment with audit controls;
• Communicate with customers and countries counterparts;
• Coordinate the returns requests with Converse logistics facilities and carriers;
• Resolve any issue resulted from the process (damaged products, shortages, overages, wrong discount…);
• Provide feedback to different parties on the customer’s adherence to policies.
QUALIFICATIONS

Minimum requirements:

  • Fluent in English (spoken & written) and at least one other European Language – Spanish, Italian, French, or German

Other requirements:

  • Bachelor/Master Degree in Logistics, Finance or related fields would be helpful.
  • Ideally minimum 2 years of relevant working experience or Customer Service Role
  • SAP knowledge is a plus
  • Excel experience
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