IT Helpdesk Technician in Santiago (Chile)

Where: Santiago (Chile)

Extent of Work: Full Time

Click here to apply in English

B.responsibleProvide technical support to all employees off Booking.com face to face and remote through phone and email;Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;Display knowledge of our internal organization by finding the right person that can assist in solving the issue;Balance and prioritize multiple tasks from different sizes and business importance;Document and contribute to the knowledge base;Arrangement of new PC’s for starters including setup, installation and configuration of the software/hardware based on individual user needs;Carry out user account maintenance for the starters, leavers and role changers;Carry out tasks as assigned;Engage in interaction to resolve issues together with the team.Contribute to Booking.com’s growth through interviewing, on-boarding, or other recruitment efforts if requested.

B.skilledExperience providing 1st line IT technical support;Advanced troubleshooting experience both on site and remote;Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;Experience with SCCM, JAMF/Casper suite for imaging;Experience with mobile devices: phones and tablets;Knowledge of Microsoft Office suite and Google Suite;Medium level experience of Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service;Medium-advanced level knowledge of TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser;Understanding of different types of network architecture and power cabling, network appliances, interfaces and protocols;Basic experience with PC and Laptop’s hardware troubleshooting; both Mac and Windows;Medium level knowledge of standalone and network printers;Experience with any ticketing system;Outstanding communication skills in English (written and verbal);Team player and ability to work independently with limited supervision;Experience in dealing with ISPs and managing third party IT contractors;Business Awareness, which enables you to prioritize and make decisions in favor of the business.

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