Customer Care Representative in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

What you will do:

 

  • Support Avast customers with technical issues (email, forum)
  • Process and maintain orders for new and current customers
  • Support post-sales license operations like refunds, license extensions
  • Analyze technical issues escalated from 1st level support teams
  • Using internal systems to report bugs/errors/feedback
  • Closely cooperate with 3rd level support and development teams
  • Help testing new product and product updates (from the user’s point of view)

 

What we need:

 

  • Great communication skills
  • Native English language (knowledge of another language like Spanish, Portuguese, German, Russian or French is a plus )
  • Good troubleshooting skills and analytical thinking
  • Advanced knowledge of MS operating systems
  • Knowledge of Mac OS, Android and iOS  operating systems
  • Attention to detail
  • Willingness to learn
  • Quickly adapt into new environment
  • Independent, reliable person
  • Flexibility
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