Customer Care Agent in Berlin (Germany)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Responsibilities:

  • Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the Belgian market
  • Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
  • Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
  • Processing of calls, e-mails and faxes
  • Maintaining and improving the quality standards
  • Acquisition of customer-related data in the database
  • Documentation of problems and solutions in the database

 

Qualifications:

  • General Certificate of Secondary Education or equivalent
  • Good computer skills
  • Experience within a fast moving, customer centric environment
  • People orientated and team minded
  • High sense of customer and service orientation
  • Excellent communication skills
  • Fluent in Norwegian and English

 

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