Technical Support Agent in Casablanca (Morocco)

Where: Casablanca (Morocco)

Extent of Work: Full Time

Click here to apply in English

Key Responsibilities

The technical Support Department is pleased to announce the recruitment of a Technical Support Agent who is fluent in Italian . His or her daily tasks include:

• Providing first-level support

• Using troubleshooting techniques and tools to identify technical defects/issues

• Assigning incidents in line with documented guidelines and procedures

• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database
Essential Requirements

• Fluent in Italian

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills

• Good organizational and interpersonal skills

• Excellent telephone and customer handling skills

• Ability to handle stressful situations and deal professionally with irate customers


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