Community Operations Manager in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

RESPONSIBILITIES/JOB ROLE

    • Provide friendly and efficient customer support in Italian
    • Investigate reported abuse and take appropriate action
    • Manage the external team of moderators and hire new ones when needed
    • Analyse customer interaction with the product and communicate feedback to the relevant team
    • Troubleshoot user issues and escalate them to developers appropriately
    • Advocate for the user base you support and provide a user voice to the wider company
    • Strive for workflow efficiencies to improve issue handling in the moderation queues
    • Contribute to creation and maintenance of new and existing moderation interfaces
    • Manage and assist with ad-hoc projects

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS

    • Bachelor’s degree or equivalent
    • Customer service experience
    • Strong writing skills in English and Italian. Other languages a real plus
    • A strong understanding of Italian culture
    • Project management experience
    • Good knowledge of, and passion for, the online industry

About You:

    • Strong attention to detail and critical thinking skills
    • Reliable, consistent and hard-working
    • Ability to multitask and manage competing priorities without getting overwhelmed
    • Positive and logical approach together with a willingness to learn
    • Enthusiastic and fun to work with
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