Service Desk Analyst in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time, Fixed Term

Click here to apply in English


  • Service Desk Analysts are providing first level multilingual application, network, server and device support for an international customer.
  • The candidate will provide service to the customer on hardware, software, network, server and device related questions, queries and issues. Candidate is end to end responsible for assignment of more complicated problems to the correct support groups within the project.
  • Communication with the customer goes by telephone and email.
  • Call and Incident Handling:

•   Provide first level call and email support to customer’s PC, including software and hardware related issues.

•   Assign unsolved calls to the appropriate IT teams.

•   Instruct users on processes

•   Translation of end user communications to English in case necessary

  • Knowledge management:

•   Help to improve and implement new technologies, tools, processes and policies

•   Document new technical solutions

•   Document and share best practices and with other colleagues


  • 1+ Year experience in Call Center / Help Desk environment OR Education at bachelor level
  • Fluent English and Danish
  • Functional understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
  • Functional understanding of Microsoft Word, Excel, PowerPoint, Outlook


  • Prior experience in IT field
  • Technical understanding of Microsoft products and/or Networking

Development and career opportunities of the position:

  • Possibility to participate in IT related trainings and courses
  • Possibility to potentially grow into more technical roles and higher level responsibilities

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