Customer Service Representative in Venlo (Netherlands)

Where: Venlo (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Your responsibilities include:

  • Daily contact with retail locations in your designated country for a wide range of customer issues, ensuring a positive customer experience
  • Managing the order process flow
  • Monitoring customer order backlog, by staying in close contact with internal departments such as Supply Chain or the After Sales team
  • Co-ordinating special shipping arrangements with internal and external parties
  • Analyzing forecast demand against actual orders for all scheduling agreements and provide feedback to customers if needed
  • Report on a weekly basis on the volume of queries and the types of issues
  • Manage the damages processes for Licensee products
  • Work with local repair vendors in EU to provide support for retail locations and out of warranty customers
  • Process all gift cards and product replacements in a timely manner

Wat we bieden

  • Full time 38 hour direct contract with company
  • Salary indication: approximately €2700,- gross/month (negotiable and depending on skills and experience)
  • Additional benefits: 8% holiday allowance, 25 holidays/year, pension plan, a numerous amount of parties and social events and travel compensation
  • Strong focus on personal development
  • Renowned international organization and a large team of international colleagues

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