Customer Service Executive in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

You’ll need:

  • Fluency in English and Arabic
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills

What you’ll be doing:

  • Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.
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