Customer Representative Agent in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

The role:

·         Offer call service in Italian (native or C2) and English (level C1 or C2).

·         Follow up on a monthly basis on our student progress via phone and emails

·         Respond to all questions directly or by relaying to our Global Customer Service by email or chat

·         Provide advice on how to achieve personal and company learning targets

·         Motivate and guide our students through our online school

·         Present the different school features and options in order to provide a customized service

·         Overcome student objections by giving personal solutions to manage time and progress

·         Meet the operations requirements of quality and productivity of customer support services

·         Follow the processes and procedures in place

·         Enter accurate comments following conversations with our customers into our database

·         Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products.
What we are looking for:

·         Excellent writing and speaking skills in both languages

·         Highly responsible with very strong sense of ownership

·         Positive attitude

·         Cultural awareness and strong interpersonal skills that establish trusted advisor relationships with students

·         Team player

·         Consistently strive for improved quality and results

·         Strong computer and internet knowledge. Must be comfortable working on various electronic platforms

·         Excellent at multitasking


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