Technical Support in Gdansk (Poland)

Where: Gdansk (Poland)

Extent of Work: Full Time

Click here to apply in English

Requirements

•    Proficient in English and Finnish

•    Min. 1 year experience in Service Desk – technical support/ customer support.

•    Be a proactive team player with a positive attitude

•    Have excellent customer service skills

 

Responsabilities

•  Answer customer’s IT related queries
•  Provide 1st line technical support; answering support queries via phone, email, Chat and Web
•  Provide technical support for incoming issues related to computer systems, software and hardware
• Run diagnostic programs to resolve issues
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Identifying the issue and categorizing / prioritize the incident
• Recording trend of calls and identifying outages proactively
• Walk customer through problem-solving process

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