Customer Service Representative in Singapore

Where: Singapore

Extent of Work: Full Time

Click here to apply in English

about the job

The Regional Customer Service Representative will be responsible for responding to customer needs in an excited, courteous, and knowledgeable manner, by phone and e-mail. You will manage a $3M+ portfolio of regional/independent wholesale accounts, supporting the customer’s order fulfillment needs and contributing to meeting sales goals. The regional CSR’s will work as a team to ensure all customer inquiries are resolved within established SLA’s, helping all customers regardless of account assignment. Exceptional communication, desire to please the customer, follow through, problem solving, and decision making will be critical to being successful at this position. You will work to make each and every customer interaction comfortable and memorable, maintaining a positive and professional attitude with customers, peers, and upper management. In addition to answering incoming phone calls from the wholesale customer service phone queue, you’ll also respond to email cases through B2B, salesforce/K2, and in the shared customer service inbox. You will accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required and you’ll monitor order book and maintain established metrics for order fulfillment activities. You will work with vendor compliance to assure all customer (and order specific) value add requirements are met and request customer specific pricing and new customer address book records as required, and maintain seasonal pricing accuracy.

skills and experience required

  • This role requires you to be fluent in French in order to liase with people in the European market who are only able to speak in French
  • Excellent communication skills
  • Ideally 2+ years experience in Customer Service or related field
  • May require occasional afternoon/evening shifts

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