Customer Support Agent in Newcastle (United Kingdom)

Where: Newcastle (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

As well as being great team players and living and breathing the Ubisoft brand you will also:

  • Consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.
  • Support all consumer contacts in the specified native language; using webmail & phone primarily , and potentially forums and social media in coordination with Community Managers.
  • Act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.
  • Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.

Your mission is to:

  • Monitor allocated territory queues to ensure SLA’s are met.
  • Proficient in troubleshooting technical issues.
  • Develop a deep knowledge of Ubisoft products and process.
  • Provide first contact resolution of customer issues
  • Take personal ownership of customer requests & provide exceptional customer experience as measured through customer surveys and internal SLAs.
  • Support community managers, new projects and the wider business as and when required.
  • Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.

Qualifications

You are a skilled professional and expert in the following:

Native Finnish

Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment

Good understanding of social media activity, Facebook, Twitter, You Tube

Good spelling and grammar

Quick thinker – work proactively

Good communicator & team player

Able to work on own initiative

Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus

Active gamer

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