Customer Service Representative in New York (United States)

Where: New York (United States)

Extent of Work: Full Time

Click here to apply in English

Job Summary:

The Wholesale Customer Service Representative oversees the operational support to the Wholesale business of the company. Reports to Wholesale Customer Service Manager.

Job Responsibilities:

  • Primary wholesale liaison between clients, Account   Executives, Logistics Coordinator, Warehouse, and Italian HQ counterparts
  • Enter both in-season and replenishment orders
  • Process EDI transmissions with complete accuracy against clients hard copies within the given sales campaign or delivery window.
  • Use most customers’ online portals ( Amazon – Vendor Central, Zappos –Zapporo, DSCO- Nordstrom) to retrieve information and/ or upload data.
  • Complete and upload templates for online accounts with product information as per each account guidelines.
  • Confirm all orders and any changes (cost, suggested retail price, colors, style information, etc.) with buyers and Account Executives.
  • Review open orders and delivery windows with Account Executives and obtain authorization from buyers to release merchandise when required or require   extension if needed.
  • Manage UPC/EAN catalog to ensure successful EDI transmission by clients
  • Set up and maintain markdown discounts for online accounts
  • Be responsible of publishing items online and maintain the assortment up to date
  • Review customer returns requests with Account Executives, ultimately issuing Return Authorization.


Education and Experience:

  • Must have 1-2 years experience in wholesale customer service
  • Experience in Fashion and Footwear company a plus

Skills and Abilities:

  • AS400 knowledge preferred
  • EDI knowledge and experience preferred
  • Strong computer skills, especially Excel
  • Strong attention to details and problem solving skills
  • Strong interpersonal skills, including ability to be a team player
  • Italian language knowledge a plus

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