Customer Operations Specialist in Krakow (Poland)

Where: Krakow (Poland)

Extent of Work: Full Time

Click here to apply in English

Thanks to cooperation with Shell you gain: Thanks to cooperation with Shell you gain:

Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500) Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms Attractive salary package and yearly bonuses Complex medical care and individual life insurance Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities Additional funds for trainings and certifications, sport sections and the EuroShell Card Bonus for referring your friend to workJoin Shell Business Operations and start something remarkable!
Job Description Be the first point of contact for B2B CustomersResolve Customer requests received via all channels (phone, email, fax) according to agreed service levels and service standardsProvide assistance to customers in self-service mediums and assist customer to complete transactionsRecord and follow up all customer contacts in customer facing systemsLiaise between customers and supply chain departments in coordination of delivery processProactively communicate to customers order and delivery statusSupport in the resolution of delivery queriesRequirements Very good Hungarian (at least C1) and good English (min. B2)Excellent communication skillsStrong customer focusAbility to deal with multiple tasks and work in a dynamic environmentAbility to cooperate efficiently in a teamGood working knowledge of MS Office tools and OutlookGood analytical skills

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