Customer Support Agent in Valletta (Malta)

Where: Valletta (Malta)

Extent of Work: Full Time

Click here to apply in English

My client is seeking friendly, passionate and expert Finnish speaking customer service agents with a desire to help them exceed their customer’s expectations. A customer service agent plays a critical part in the mission to offer customers the best gambling experience.  This vital position requires a multi-tasker committed to great customer service and comfortable under pressure. Agents communicate with customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast paced environment.

This vacancy is based in the HQ in Malta and offers great opportunities to those who want to kick start their career within a young and dynamic company and work with one of the leading online Casino gaming companies around the world.

Key Responsibilities:

  • Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s
  • Perform outbound calls according to the company policies and corporate values
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.
  • Resolve all sorts of technical problems reported by customers
  • Handle both written and verbal internal communication, which is in English
  • Work in a team, support team members and contribute to a good atmosphere on the job

Key Competencies:

  • Excellent written and verbal communication skills
  • Excellent team player
  • Pleasant personality
  • A minimum of at least 1 years’ experience in a Customer Service environment
  • Can work well under pressure
  • Works under minimum supervision
  • Apart from your native language Finnish, fluency in English is imperative.

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