Where: Valletta (Malta)
Extent of Work: Full Time
Click here to apply in English
My client is seeking friendly, passionate and expert Finnish speaking customer service agents with a desire to help them exceed their customer’s expectations. A customer service agent plays a critical part in the mission to offer customers the best gambling experience. This vital position requires a multi-tasker committed to great customer service and comfortable under pressure. Agents communicate with customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast paced environment.
This vacancy is based in the HQ in Malta and offers great opportunities to those who want to kick start their career within a young and dynamic company and work with one of the leading online Casino gaming companies around the world.
- Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s
- Perform outbound calls according to the company policies and corporate values
- Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.
- Resolve all sorts of technical problems reported by customers
- Handle both written and verbal internal communication, which is in English
- Work in a team, support team members and contribute to a good atmosphere on the job
- Excellent written and verbal communication skills
- Excellent team player
- Pleasant personality
- A minimum of at least 1 years’ experience in a Customer Service environment
- Can work well under pressure
- Works under minimum supervision
- Apart from your native language Finnish, fluency in English is imperative.