Service Desk Specialist in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time, Permanent Term

Click here to apply in English

FOR OUR OFFICE IN BUDAPEST, HUNGARY we are looking for First Level Service Desk Support Representatives for the Dutch speaking employees of our current clients, mostly in the manufacturing sector.

Our team is working on exciting projects with new team members on 3+ support languages. When you join our team you will act as a first point of contact for the employees and respond to and document incoming queries.

We offer

  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
  • Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

  • Handle end user calls and web queries
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases

You are:

  • Advanced or Native in Norwegian and you have upper-intermediate English language skills
  • Experienced in customer service – experience gained on an IT Help Desk is an advantage but not a must
  • A university graduate – Fresh graduates are welcome
  • Desire to learn – no IT background required, training will provide the necessary technical knowledge
  • Excellent communication skills – both written and spoken
  • Flexible, open-minded personality and a “can do” attitude
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